Returns Procedure

Returns Policy


 Return or exchange an item - our 100% money back guarantee if you are not completely satisfied with your purchase.

Please contact our Returns Department on 0845 862 2601 or email within 48 hours upon receiving your shipment if an item is received damaged or incorrectly shipped by us.

You will be required to fill in the Returns Form HERE prior to returning your item. We cannot accept returns unless they have been properly registered HERE.

Simply return the item to us in its original condition within 30 days of receipt. Returned items must be unused and must be returned in original packaging with any enclosed documentation.

All cartridges, atomizers, e-liquids, coils, RBA, disposable items and clearance items are final sale and are not covered by our return policy and warranty.

Any free items that were included in your shipment are yours to keep. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Our Returns address is

M and K Web Ltd.

71-75 Shelton Street,
















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